FAQs

Please find some of our most Frequently Asked Questions (FAQs). If your question isn't answered here please contact us.

DO YOU RETAIL?

No, Artisan Door Beads sells to Australian businesses only. Please visit our Stockists page to find a retailer near you.

DO YOUR PRICES INCLUDE THE WHOLESALE DISCOUNT?

Yes, all of our prices are wholesale. No further discounts apply.

HOW DO I BECOME A STOCKIST?

Please complete our Wholesale Application Form. We will process and be in contact with your wholesale account details.

REFUNDS & RETURNS

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and advise if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund after it has been actioned.

You can always contact us for any return questions.

SHIPPING

We ship all parcels with Fastway. Shipping cost will be determined on checkout and tailored for your parcel weight/size and address.

WHAT CURRENCY IS USED ONLINE?

All prices are noted in Australian dollars.

INTERNATIONAL ORDERS

We do not ship internationally. Artisan Door Beads sells to Australian ABN holders only.

CAN I CHANGE/CANCEL MY ORDER ONCE IT HAS BEEN PLACED?

Yes, you can change your order, prior to dispatch. Where a change is required, please contact us as soon as possible after placing your order.